We know it can be frustrating when you have a problem with your air conditioning system and need to call someone to repair it. If you find yourself in this situation, here are some expectations you should have.
How You Can Prepare
If your AC is broken, the history and age of the equipment will help the technician determine the cause of the problem. Any equipment receipts or information from previous service calls will help. Utility bills may also be useful. By looking at your utility bills, the technician can help you determine if you are over paying on utilities. Oftentimes, fixing or replacing an AC will save you money in the long run on your utility bills.
The Aire Serv Van
A technician will show up at your house in an Aire Serv vehicle. The vehicle will be clean, professional, and be clearly branded with an Aire Serv logo. The technician will park the vehicle in the street and not in your driveway.
Aire Serv technicians show up at your house on time. They wear an Aire Serv branded uniform. They will look professional. For residential calls, you will receive a call beforehand so you know who is coming to your house and when he or she is estimated to arrive.
The Service Call
When a technician arrives at your house, he will ask you some questions about what is currently broken on your AC and talk to you about what needs repair today along with how he can improve your comfort, efficiency, and safety. This is called the Total Comfort Diagnosis. Aire Serv not only wants to fix your AC, but they also want to improve it while exceeding your expectations.
Time for Service Call
A typical AC service call should last about an one to two hours. The technician will not stay longer than needed, but he will stay long enough to fully repair the AC and satisfy the customer.
What You Will Get Out of a Service Call
You will get more out of an Aire Serv service call than just a repaired AC. You will also be educated on how to use your AC system effectively and efficiently. After your service call is finished, you will have a better idea of what you are looking to get out of your AC system and how your AC can be improved to meet your needs.
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